Raising Credit Notes and Issuing Refunds

Modified on 02/07/2015 04:44 PM by Suzanne Coy Categorized as Accounts and Orders, Contacts (People and Organisations), Entries and Entrants, Sage Accounts Software, Stock Items, Trade Stands

==Overview==
Note that the following may vary based on your organisation's policies and processes.{BR}
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If an invoice has been raised incorrectly, or an adjustment needs to be made post-invoice then a credit note should be raised to counter this.  The credit note only needs to be sent to a client if they were sent the original invoice.{BR}
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A refund can be issued if payment has been received and you need to return all or some of the money.{BR}
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ShowBiz has different types of transactions that (roughly) balance each other out:{BR}
Invoice/Credit Note{BR}
Payment/Receipt{BR}
Overpayment/Refund{BR}
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==Raising a Credit Note against Invoice(s)==
Find the relevant Contact{BR}
Select the "Sales" tab{BR}
Adjust the filter drop-downs for Show and Module if needed, to display the order to be credited{BR}
Select the appropriate Order in the left hand list{BR}
Click the "Add Order/Credit" button, select Credit Note from the drop-down list, and click OK{BR}
Select the type of Order from the next screen (e.g. Membership, Stands etc.){BR}
Select the Order Number from the drop-down list and click OK{BR}
Note the Credit Note that's raised, with a reference matching the invoice amount
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==Creating a Refund for a Payment==
Find the relevant Contact{BR}
Select the "Accounts" tab{BR}
Adjust the "Filter by Show" and "Filter by Module" drop-down lists if needed, to display the invoice to credit{BR}
Tick the Invoice(s) to be credited{BR}
In the "Post Transaction To" box, set the Transaction Type drop-down list to "Refund" and the Type drop-down to the method of refund (e.g. Cash, Cheque etc.){BR}
Enter the Refund amount{BR}
Set the Nominal Code for the Refund (typically the same as the Nominal Code for the corresponding Invoice){BR}
Click the "Post" button{BR}

Meta Keywords: accounts, Contacts, credit note, crn, People, ref, refund
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Raising Credit Notes and Issuing Refunds