Page History: Raising Credit Notes and Issuing Refunds
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Page Revision: 10/06/2014 09:14 AM
Overview
Note that the following may vary based on your organisation's policies and processes.
If an invoice has been raised incorrectly, or an adjustment needs to be made post-invoice then a credit note should be raised to counter this. The credit note only needs to be sent to a client if they were sent the original invoice.
A refund can be issued if payment has been received and you need to return all or some of the money.
ShowBiz has different types of transactions that (roughly) balance each other out:
Invoice/Credit Note
Payment/Receipt
Overpayment/Refund
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